IT Support Technician
Level 3 IT Support Technician Apprentice
The IT Apprentice will assist in the day-to-day technical IT Support for the Xact companies. You will work alongside other members of the IT Team and where necessary third-party partners/parties to support the delivery of IT to staff and delegates.
Work Duties
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
- Assist in the resolution of technical faults and changes within the agreed service level agreements set out.
- Keep accurate records in the service management system, making sure that customers always receive feedback on the progress of faults and changes.
- Assist in the support, monitoring and development of internal IT Systems.
- Maintain the accuracy of asset management software, cataloguing new, updated and retired devices.
- Provide excellent customer service and be fully responsive to the needs of the customers and employers.
- Work alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution.
Skills & Qualifications
Essential Qualifications
- GCSE English (grade 4-9)
- GCSE Maths (grade 4-9)
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Patience
Additional Information
Working Hours: Full Time (35 hours a week)
Salary: £16,380 a year
Location: Evesham, UK
Start Date: Tuesday 7th April 2026
How to Apply
For full job description and apply for this apprenticeship opportunity, including training provider information, please visit the the government apprenticeship portal:
Who are we?
Xact Consultancy and Training is a leading provider of nationally recognised fire safety/ fire engineering qualifications, fire safety apprenticeships and specialist fire training across the UK. Our expertly designed training programmes are tailored to enhance skills, build competency and equip delegates with the knowledge they need to make effective, informed decisions in real-world fire safety situations.
Whether you're pursuing a career in fire safety or looking to upskill your team, our training ensures you receive industry-recognised qualifications supported by experienced tutors offering expert tuition. At Xact, we are committed to delivering high-quality, competency-based fire safety training that maximises success and confidence.
