• Course flow chart

Supervisory manager

• Setting the standard
• Watch leadership
• Watch dynamics & teams
• Coaching & mentoring
• Meetings
• Managing performance
• Investigations
• Dynamic risk assessment
• Fire investigation

Middle manager

• Station leadership
• Station dynamics & teams
• Coaching & mentoring
• Meetings
• Managing performance
• Investigations
• Employee mediation

BTEC qualifications

 

Continuing Professional Development hours on courses

Managing watch performance

Supervisory Manager

 

Target audience

Crew and watch managers

Aim

To provide delegates with the knowledge, understanding and skills to manage performance at watch level

Outcomes

To enable delegates to:

• manage lateness, short-term sickness and return-to-work interviews
• tackle inappropriate behaviour on watches and in general workplace
• deliver performance required by line managers
• manage fire-fighter performance

Learning process

This course supports crew and watch managers to manage face-to-face reviews of individual performance effectively. Delegates have the opportunity to develop communication skills alongside actors in true-to-life scenarios addressing issues such as absence management, poor performance and inappropriate behaviour. An overview of performance management and its place in The Fire Service is included.

Delivery

PowerPoint presentations, flipchart explanation, group discussion, individual tuition and practical sessions

Duration

2 days

IPDS modules

007, 012, 038, 039, 076

Information service

Management support information
Support information for managers