Supervisory manager
- Setting the standard
- Watch leadership
- Watch dynamics & teams
- Coaching & mentoring
- Meetings
- Managing performance
- Investigations
- Dynamic risk assessment
- Fire investigation
- Incident Command
Middle manager
- Station leadership
- Station dynamics & teams
- Coaching & mentoring
- Meetings
- Managing performance
- Investigations
- Employee mediation
BTEC qualifications
Course enquiries
Follow link below or call for course booking or more information.
T: 0845 0941 885
Continuing Professional Development hours on courses
Employee mediation
Middle Manager
Target audience
Station and group managers
Aim
To provide delegates with the knowledge, understanding and skills to mediate differences between personnel with the aim of reducing complaints and grievances
Outcomes
To enable delegates to:
- understand mediation process
- understand the skills needed
- apply mediation skills
Learning process
Designed for middle managers acting as workplace mediators, this course is aimed at avoiding and preventing the escalation of unnecessary complaints and grievances cases through effective communication. Delegates have the opportunity to develop and practice skills in real-life reconstructions, role-playing with actors.
Delivery
PowerPoint presentations, flipchart explanation, group discussion, individual tuition and practical sessions
Duration
1 day
IPDS modules
015, 050
Information service
Management support information
Support information for managers